Frequently Asked Questions
Topics
SUBMISSION STATUS
REWARD STATUS
SUBMISSION REQUIREMENTS
INVALID SUBMISSIONS
TROUBLE ACCESSING SITE FEATURES?
TECHNICAL
SUBMISSION STATUS
Q. How can I find the status of my rebate submission?
Click Track a Rebate and complete the required fields using the information you
provided on your submission. Then click on the Search button.
Q. Why didn't I find my rebate status?
It may be that your submission is still being processed. You will not be able to
see your status information until your submission has been processed, which is normally
6-8 weeks from the time we receive your submission.
Or, we could not find an exact match for the information you entered. Please confirm
you entered your personal information exactly as you provided it on your submission
form.
Q. What can I do if the time required for processing the submission has passed and
I still do not see my rebate status?
Please call Consumer Care or email us using the form on the “Contact Us” page of the website.
REWARD STATUS
Q. How long should I expect to wait to receive my check (or other advertised item)
once my rebate submission has been processed?
Please allow the allotted processing time stated in the official terms and conditions.
If you have additional questions, please call Consumer Care or email us using the form on the “Contact Us” page of the website.
Q. How long should I expect to wait to receive my check (or other advertised item)
if I resubmitted missing information?
Please allow the allotted processing time stated in the official terms and conditions.
If you have additional questions, please call Consumer Care or email us using the form on the “Contact Us” page of the website.
SUBMISSION REQUIREMENTS
Q. What is a UPC code?
A UPC code is a unique bar code that is located on the packaging of the product
you purchased. However, some merchandise packaging may display several different
bar codes. If you are not sure which one to include with your submission, please
call Consumer Care or email us using the form on the “Contact Us” page of the website.
Q. May I still submit for a rebate if I do not have the UPC code?
Although each rebate has unique submission requirements, most rebate offers do require
participants to provide the UPC code for the product purchased. If the UPC code
is required but is not provided, the rebate submission cannot be processed.
Q. What is a Submission Number?
It is a unique number assigned to each submission during processing in order to
help identify and track individual submissions. The number for your submission can
be found on the Rebate Status Detail page on the Track a Rebate tab. Providing your number
when contacting Consumer Care can help us find information about your submission
much faster. You may also see this number included in communications from us regarding
your submission.
Q. Why do you need the name of the manufacturer?
If you need to contact Customer Care regarding your submission, it's helpful for
us to know the most we can about the rebate for which you are inquiring. The name
of the manufacturer is usually prominently displayed on the offer submission form.
Q. What is an Offer Code?
The Offer Code is a unique identifier for a specific offer. Often, this identifier
can be found on your rebate submission form. Other designations used for this important
piece of information are Offer ID, Dept. # and Program #. The Offer Code can also
be found on the Rebate Status Detail page on this website. You may also see this
number included in communications from us regarding your submission. If you need
to contact Customer Care regarding your submission, providing the Offer Code can
help us assist you more quickly.
Q. What should I do if I have only one receipt but want to participate in more than
one rebate – with each rebate submission requiring the original receipt?
Request a duplicate register receipt from the store.
Q. May I mail all of my rebate submissions in same envelope?
No. In order for the rebates to be processed correctly each one must be mailed individually.
Q. What should I do with my submission materials before mailing them in for processing?
Please make a copy for your records.
Q. Why can't I submit my rebate online?
It may be that this rebate offer is not currently available online. Please follow
the submission instructions for your rebate found on your rebate form.
Q. I purchased more than one of the same product for which there was a rebate. Can I submit for
more than one rebate?
Most rebates limit individuals to a single submission for a particular offer. However, submission
limits for households may be different. Please review the offer details on your rebate form or
website to find the specific terms and conditions that apply.
Q. Do rebates expire?
Yes. While it will vary from offer to offer, rebate submissions are accepted for a set period of time.
Please review the offer details on your rebate form or website to find the specific time frame for
participating.
Q. I forgot to mail in my rebate submission form and the rebate has expired. If I mail in my form, now, will I qualify for the rebate?
No. If the deadline for submissions has passed, you will not qualify for the rebate
Q. The store ran out of rebate submission forms. Can I copy one and use it for my submission?
An original rebate form is often required; however some manufacturers will allow alternative means of participating.
For questions about submitting for specific rebate, please call Consumer Care or email us using the form on the “Contact Us” page of the website.
Q. Can I fax my rebate submission?
No. All rebate submissions must be mailed to the address listed on the rebate form.
Q. If I’m asked to provide the “original UPC," what does that mean?
This means you need to cut out the bar code (the Universal Product Code) printed on the product’s package and send it with the rebate submission form.
The UPC is a string of thick and thin vertical lines (usually with 12 numbers listed above) and is, most often, found on the bottom of the box or on an inside flap.
However, some product packaging may have more than one bar code! If you’re not sure which code is the UPC, please call Consumer Care or email us using the form on the “Contact Us” page of the website.
Q. If I complete the submission online, why do I still have to mail in the form and required information?
Some manufacturers require physical validation that the correct product was purchased during the promotional period. In order to meet this requirement,
we need a paper submission form and all requested materials. By completing the online submission process, you are enabling us to process your rebate more quickly once we receive the paper submission form.
The online process also ensures that the information required to validate your rebate is accurately captured.
Q. I only received an emailed receipt for my purchase and not an original register receipt. Can I still participate in this offer?
Some manufacturers will accept printed versions of emailed receipts but, typically, an original register receipt is required. To learn what is required for a particular offer, please see the “Terms & Conditions” for that offer.
You can also call Consumer Care or email us using the form on the “Contact Us” page of the website. If an emailed receipt is allowed, please print your emailed receipt and complete steps 1 - 6 of “Receipt Upload & Attach” to
complete the online submission. Or, you can select “Continue” and complete your submission by mailing in your printed emailed receipt along with the confirmation page.
INVALID SUBMISSIONS
Q. Why was my submission declared invalid due to "duplicate submissions"?
The rebate offer in which you are participating limits the number of submissions
that can be received from the same household/address/person. Your submissions exceed
the allowable limit.
Q. How long do I have to resubmit my rebate form?
Normally, you would need to resubmit the form prior to the deadline for submissions listed for the rebate. However, there may be exceptions,
in certain circumstances, to this requirement. If you are unable to resubmit by the deadline, received notice that your original submission was invalid after the deadline,
or have any questions regarding the deadline for resubmission, click on Contact Us
TROUBLE ACCESSING SITE FEATURES?
Q. Are you having trouble accessing certain features of this website?
TECHNICAL
Q. I’ve forgotten my password. What should I do?
After selecting “Sign In,” please click on the “Forgot your password?” link. You will be emailed instructions on how to create a new password.
Q. I submitted online but forgot to print my confirmation page. I also haven’t received an email confirmation. What should I do?
Email confirmations are generally sent within a few minutes of rebate submission. In some cases, however, it may take longer.
If you have not received an email within 1-2 hours after submitting your rebate, please check your SPAM or Junk Mail folders to see if it has been rerouted from your Inbox.
If you still have not received an email confirmation within 24 hours after submitting your rebate,
please call Consumer Care or email us using the form on the “Contact Us” page on our website.
Q. I can’t print my submission confirmation page or my confirmation email. Can I still participate in the rebate?
Some manufacturers will allow alternative means of participating. For questions about submitting for specific rebate,
please call Consumer Care or email us using the form on the “Contact Us” page on our website.
Q. I couldn’t find the answer to my question(s). What should I do?
Please call Consumer Care or email us using the form on the “Contact Us” page on our website.
Q. How do I resize the rebate graphic so it will print on one page?
If submitting a copy of the rebate form is allowed, you can size the screen in your web browser to print on one page. Please see the example.
