Frequently Asked Questions

Topics

  SUBMISSION STATUS

  REWARD STATUS

  SUBMISSION REQUIREMENTS

  INVALID SUBMISSIONS

  TROUBLE ACCESSING SITE FEATURES?

  TECHNICAL


SUBMISSION STATUS

Q. How can I find the status of my rebate submission?
Q. Why didn't I find my rebate status?
Q. What can I do if the time required for processing the submission has passed and I still do not see my rebate status?

REWARD STATUS

Q. How long should I expect to wait to receive my check (or other advertised item) once my rebate submission has been processed?
Q. How long should I expect to wait to receive my check (or other advertised item) if I resubmitted missing information?

SUBMISSION REQUIREMENTS

Q. What is a UPC code?
Q. May I still submit for a rebate if I do not have the UPC code?
Q. What is a Submission Number?
Q. Why do you need the name of the manufacturer?
Q. What is an Offer Code?
Q. What should I do if I have only one receipt but want to participate in more than one rebate – with each rebate submission requiring the original receipt?
Q. May I mail all of my rebate submissions in same envelope?
Q. What should I do with my submission materials before mailing them in for processing?
Q. Why can't I submit my rebate online?
Q. I purchased more than one of the same product for which there was a rebate. Can I submit for more than one rebate?
Q. Do rebates expire?
Q. I forgot to mail in my rebate submission form and the rebate has expired. If I mail in my form, now, will I qualify for the rebate?
Q. The store ran out of rebate submission forms. Can I copy one and use it for my submission?
Q. Can I fax my rebate submission?
Q. If I’m asked to provide the “original UPC," what does that mean?
Q. If I complete the submission online, why do I still have to mail in the form and required information?
Q. I only received an emailed receipt for my purchase and not an original register receipt. Can I still participate in this offer?

INVALID SUBMISSIONS

Q. Why was my submission declared invalid due to "duplicate submissions"?
Q. How long do I have to resubmit my rebate form?

TROUBLE ACCESSING SITE FEATURES?

Q. Are you having trouble accessing certain features of this website?

TECHNICAL

Q. I’ve forgotten my password. What should I do?
Q. I submitted online but forgot to print my confirmation page. I also haven’t received an email confirmation. What should I do?
Q. I can’t print my submission confirmation page or my confirmation email. Can I still participate in the rebate?
Q. I couldn’t find the answer to my question(s). What should I do?
Q. How do I resize the rebate graphic so it will print on one page?